–active licences
–PCs holding them
–meters in use (last check-ins)
–maintenance ends in 60 days
–support bundles kept
–licence requests waiting
–support sessions open
Support sessions
REDZ support asked for from the product · Open shows the customer's own program
| Session | Started (UTC) | Customer · licence | Contact | Problem | PC | Left | |
|---|
Licence requests
from the product's License page · unanswered ones go after 30 days, declined after 90
| Request | Received (UTC) | Company · contact | E-mail · phone | Machine | Note | State | |
|---|
| Licence | Customer | Partner (internal) | Meters | PCs | Version | Maintenance | Last seen | |
|---|
Give this key to the customer or partner now. It is not shown again; only a new key can replace it.
PCs
| Machine | Activated | Last seen | Version | Meters | |
|---|
Check-ins
Offline licence file
Removal code
the code a PC shows after "Remove the licence"
| Version | Released | Setup file | Size | On the server | |
|---|
Support bundles
sent with the user's consent · kept 90 days
| Ticket | Received (UTC) | Licence | Machine | Version | Size | Note | |
|---|